Support Center

Sales FAQs

• Is it safe to purchase products from your website? Yes, it is. We protect your privacy whenever you browse through our website, download our software, and order online, according to our Privacy Policy that is in line with the new GDPR guidelines.
  Besides, we are using 2Checkout (now Verifone) for order transaction. 2Checkout (now Verifone) Services hold a Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification, which is the highest security standard in the card payment industry.
  Every transaction is conducted via a 128-bit SSL connection, secured by VeriSign, ensuring that any data transmitted from your browser to the 2Checkout (now Verifone) servers is always encrypted. Our servers are McAfee Secure certified and undergo daily scans by ScanAlert to detect any vulnerabilities. Moreover, 2Checkout (now Verifone) does not retain any sensitive credit card information.
• Can I get a free trial of your products before purchase? Yes. We offer a free trial version for all our software products. Please note that the features of free version is limited. We recommend that you purchase the full version to enjoy the full functionality. You can contact us if you have any questions about our products.
• How to cancel the subscription? You can cancel the subscription on the the payment platform - 2Checkout (now Verifone). Here's how:
  (1) Log in with MyAccount on https://secure.2co.com/myaccount/. If you don't have an account, please enter your order number, and click "SEND ACCESS LINK".
  (2) Then you will see a popup. Please click the email address to log in MyAccount.
  (3) Next, find the email that you used to order, and click the link that is valid within one hour.
  (4) You will see all your orders. Please select the order you want, and click "View order details" > "Product history".
  (5) Finally, tap "Stop automatic subscription renewal" and confirm it.
  
  Besides, you can also contact our support team to cancel the subscription with email at support@ireashare.com, and we'll respond within one business day.
• What can I do when I purchased a wrong product? If you purchased a wrong product, you can order the right product you need, and then contact our support team at support@ireashare.com.
• How can I get a refund? iReaShare provides a 90-day Money Back Guarantee for most products (a 7-day Money Back Guarantee for our recovery products). Before submitting a refund request, please read our Refund Policy carefully to ensure that your order is within the specified period and that your request meets the acceptable circumstances for a refund.
  Then contact us with email at support@ireashare.com, and write down the name of the product that you want to get the refund, the transaction ID of your order, the email address that you used to purchase the product, and the reason why you want to get the refund. We will deal with the refund request within one business day.
• When can I get my money back after the refund request is approved? In general, after the refund request is approved, the refund will be shown on your account within 3-7 business days. You can check the refund status 3 days after submission at 2Checkout (now Verifone). If you haven't received the refund within 20 days of your application being approved, please contact us at support@ireashare.com.
• How to get a refund after renewing 1-Year subscription or 1-Month subscription? According to our Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here's why:
  (1) When you place a order from iReaShare, you have the option to turn ON or OFF the Auto-Renewal service. By choosing to turn it on, you agree to enable the automatic renewal service.
  
  (2) After your order is finalized, you will soon receive an email from the payment platform - 2Checkout (now Verifone) at support@2checkout.com, with the subject line "Your order on www.ireashare.com Product and payment information." This email will provide guidance on managing your subscription.
  
  (3) 7 days before your subscription expires, you will receive a renewal reminder from 2Checkout (now Verifone) at no-reply@2checkout.com. The subject line of the email will be "renewal notification", alerting you to your upcoming subscription expiration and your renewal options.
  
  If you qualify for a refund according to our Refund Policy and wish to make a request, please kindly refer to the guide provided in our Refund Policy. We will process it as quickly as possible.

Registration FAQs

• How do I register the software on a computer? (1) Install and launch the software you purchased on your computer, and tap the "Key" icon on the top right menu.
  
  (2) Then click the "Register" option at the bottom. You will see a pop-up window about registration.
  
  (3) Enter the email address that you used to purchase the software, and copy and paste the license code to the blank.
  (4) Finally, click "Register". Then you will register the software successfully.
  
• What can I do if the licensed email or license code invalid? Here are 3 solutions for your reference:
  Solution 1: Verify Input Accuracy: Ensure that you enter the licensed email and license code correctly, avoiding any input errors. Copy and paste the license code from the confirmation email titled "Your order on www.ireashare.com/: Product and payment information" to prevent mistakes.
  
  Solution 2: Contact Support for Incorrect Orders: If you accidentally ordered the wrong product, reach out to support@ireashare.com for assistance.
  Solution 3: Confirm Program Name: Make sure you are using the same program that you purchased. If you've downloaded the incorrect product, re-download the correct version from the website.
• What if I don't receive license code after purchase? Solution 1: Check License Code on Order Complete Page: After completing your order, you can directly view your license code on the "Order Complete" page of the payment platform 2Checkout (now Verifone).
  
  Solution 2: Receive License Code via Email: An email containing your license code will be sent to you shortly after your order is completed. Make sure to check your inbox and spam folder for an email from support@2checkout.com with the subject line "Your order on www.ireashare.com/: Product and payment information".
  
  Solution 3: Contact Support for Assistance: If you do not receive your license code within 30 minutes, or if you have any billing inquiries, contact iReaShare support at support@ireashare.com. Provide your order ID, the email used for the order, and the date and amount of the charge for assistance.
• What can I do if I lost my license code? If you forget to save your license code on the order completion page after purchase, or if you mistakenly deleted the order confirmation email from support@2checkout.com that contained your license code, you can retrieve your license code through the following solutions:
  Solution 1: Check your license code on the payment platform - 2Checkout (now Verifone): https://secure.2co.com/myaccount/order_lookup/
  
  Solution 2: Try to get help from 2Checkout (now Verifone) MyAccount support: https://secure.2co.com/support/
  Solution 3: If the above solutions don't work, don't worry, you can contact us by sending an email to support@ireashare.com and include the email address where you ordered the software, your full name, order date, and the amount charged. We will respond to you within one business day.
• How long will I receive the license code after purchasing the software? After placing an order, you can immediately see your license code on the order completion page. Remember to copy and save your license code to register the software. In addition, you will soon receive an email with your license code from the payment platform - 2Checkout (now Verifone) <support@2checkout.com>, with the subject line "Your order on www.ireashare.com/: Product and payment information".

Products FAQs

• Is it safe to use your product? Yes, our products are safe to use. All of them follow the read-only mode, so they cannot share or keep your data. We value your privacy and are committed to protecting your personal information, according to our Privacy Policy. And it is in line with the new GDPR guidelines and applies to all websites, products, and services of iReaShare that either display or link to it.
• What's the difference between the trial and registered versions? Their functions are identical between the trial and registered versions, but the trial version's functions has some limitations. For instance, the trial version of iReaShare Android Manager, it can scan data and allows you to preview your specific files, but cannot export your files. To get full features, you need to register it with your license code and email address you used for your purchase.
• Can I guarantee 100% recovery of my files? No, there is no recovery product in the app market that can 100% recover files. Deleted files can easily be overwritten by new data. Once this happens, it will be difficult to recover your deleted files.